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Customer Service Representative

Listing Tag: Alliance Aviation
Location: 500 Airport Road Terminal Building Lititz, PA 17543
Department: Customer Service
Start Date: ASAP
Shift Needed Time: part time
Shift Needed: PT Evenings (3:30-8pm), Weekends (day & evening) and some Holidays
Starting wage: $13-$15 based on experience

Job Description

Essential Functions/Responsibilities:

  • Greet and assist visitors, anticipating their needs to ensure a seamless and positive experience
  • Maintain polite and professional communications via phone, e-mail and radio
  • Use computers to process transactions and generate reports
  • Accurately post transactions in Quick Books and Excel
  • Communicate clearly and concisely the needs of visitors to staff
  • Booking ground transportation and making hotel reservations
  • Prioritizing tasks for optimal visitor experience
  • Light cleaning to maintain ascetics for enhanced visitor experience

Pre-requisites:

  • Ability to pass background check, pre-employment drug tests, receive and maintain issuance of an airport security badge, and be insurable by the Airport’s applicable insurance policies to include a valid driver’s license
  • Availability Monday-Friday between 8am-4pm during training period

 Knowledge, Skills & Abilities Required:

  • Excellent customer service skills
  • Strong work ethic
  • Ability to work in a team-oriented environment, as well as alone
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role
  • Experience with Microsoft Word and Excel
  • Able to communicate information and instructions verbally and/or via radio equipment
  • Able to communicate effectively in a professional manner
  • Able to work quickly and efficiently to meet tight time restrictions
  • High School diploma or GED
  • Occasional outdoor stooping and bending required to assist visitors

Preferred Qualifications:

  • Aviation experience helpful, but not required
  • QuickBooks experience helpful, but not required
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